Site Help

Our frequently asked questions will help you to navigate your way around the Kotex site. You can stop the video at any time and select another item of interest to you. Just use the titles on the right hand side.

Frequently Asked Questions

Q. I have to scroll horizontally to see the whole of the site. How do I make the site fit onto one screen?
A.
The site was designed and built to cater for the most widely used screen size, 1024 by768 resolution. Any monitor with the resolution set lower than this will have a horizontal scrolling bar.

It is possible to enable the Kotex site to fit on one screen for the PC. The simplest way to do this is to right click on any screen background space on your monitor and select “Properties”. Then click on the “Settings” tab and change your screen resolution to at least 1024 by 768.

Q. What is Adobe Acrobat Reader and is it safe to download?
A.
Adobe Acrobat Reader is a widely used program that enables users to open a specially formatted file with a .PDF extension. We use PDF’s throughout our website - On the pages that use this format we have provided you with a link to Adobe Acrobat Reader to down load onto your computer.

Get Acrobat Reader 

Q. What is Flash Macromedia and why do I need it?
A.
We have included some video elements in the Kotex website. To view these videos you will need to download Flash Macromedia, a widely used program. On the pages that use this format we have provided you with a link to Flash Macromedia to down load onto your computer.

Q. Why do I need to allow cookies when using the Kotex Website?
A.
The Kotex website uses cookies to improve the functionality of the site for our members. For example, we have some promotions and tools that can be accessed by members.

Q. Why can’t I access some of the information and activities on the site?
A.
There are some areas of the site that have been designed exclusively for our members. To access any activity or information that has the red lock icon next to it, all you need to do is sign in if you are already a member, or join now. You can enjoy the benefits of membership immediately.

Q. Why do I keep getting logged out from Kotex?
A.
You may have been away from your computer for too long. It will automatically log you out after 30 mins of inactivity. You can stop this from happening by selecting "remember me" in the green sign in box.

Q. I tried to enter competitions but have forgotten my password, and I can’t signup again because I’m already a member under my existing email address.
A.
If you have forgotten your password, you can send yourself an email containing your password by clicking on “Forgotten password?” If you do not receive this email within a few minutes, please check your “Bulk Mail Folder”. Some email programs automatically filter out computer generated emails.

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